Crafting Timeless Elegance in Every Thread
Where Heritage Meets Contemporary Style
Crafting Timeless Elegance in Every Thread
Frequently Asked questions
A. ORDERING
Q. How do I get in touch with you?
You can reach our customer care
Q. Can I place an order over the phone?
Sure! Our customer care team is happy to assist you with your order on +91 9051313172 from 11: 30 am to 8:00 pm IST.
Q. Do I need to set up an account to place an order?
No, you do not need to sign up to place an order. You can check-out as a guest.
Q. How can I track my online order?
We will send you an email with an order tracking link once your order is dispatched.
Q. Can I redeem my physical Coloroso gift card online?
You cannot redeem your physical Coloroso gift card for purchases on our online customer care
B. SHIPPING & DELIVERY
Q. What payment methods do you accept?
For domestic orders we accept major credit or debit cards, net banking, UPI & wallets.
For international orders you can choose to pay with major credit cards.
Q. Do you offer cash on delivery for orders placed online?
Cash on delivery service is not available at the moment.
Q. What is your shipping policy?
Please see our shipping policy.
Q. If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
Q. Can I change the shipping address of the order?
You cannot change the shipping address for orders that are placed. Please verify & confirm all details before completing an order.
Q. I am based out of India and I want to place an order for a delivery abroad. Is it possible?
Yes, we ship worldwide. Do note international taxes and duties will need to be paid directly by the recipient to the shipping partner on delivery of the order.
Q. Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
C. RETURNS & EXCHANGES
Q. What is your return & exchange policy?
Please see our return & exchange policy.
Q. Can i exchange/ return products bought online in the Coloroso stores?
Products purchased on our online store cannot be returned or exchanged at Coloroso stores.
D. PRODUCT
Q. Do you offer wedding registry services?
A. We do not offer wedding registry services at the moment
Q. Do you offer corporate gifting services?
Yes, we do offer corporate gifting services, please contact our customer care.